LazyBar Responsible Gambling
Gambling is entertainment. LazyBar operates under a Curaçao gaming licence issued to Terdersoft B.V., and that licence requires us to maintain tools that let you control how you play. This page sets out those tools, the signs that gambling may have stopped being enjoyable, and the external organisations that offer free, confidential support.
Our commitment
LazyBar holds a Curaçao gaming licence covering both the casino and sportsbook verticals. The licence requires us to provide age verification, KYC checks, self-exclusion facilities, and a published dispute resolution route. Play is restricted to adults aged 18 or over, and we may request proof of age at any point. LazyBar does not hold a UK Gambling Commission licence and is not integrated with GAMSTOP.
Tools available
Several controls are available directly on your account. You can set a loss limit at any time through your account settings. If you want to stop playing entirely, a self-exclusion request closes your account immediately. Account closure requests are handled by email, and closure takes effect on the same day the request is processed.
A note on deposit limits: loss limits are available for standard payment methods, but deposit limits cannot be applied to cryptocurrency deposits.
Controls you can use:
- Loss limit: set a maximum amount you are willing to lose over a given period
- Self-exclusion: request immediate account closure by contacting us at [email protected]
- Bonus refusal: you can decline or cancel any bonus at any time without losing your own funds
- Account closure: permanent closure available on request with your remaining balance returned to you
If you request self-exclusion, your account closes immediately. We make reasonable efforts to prevent new accounts being opened, but preventing that remains your responsibility.
Signs to watch for
Some patterns suggest gambling has moved outside its intended place. These are factual indicators, not a judgement.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling irritable or restless when you are not gambling
- Hiding gambling activity from people close to you
Where to get help
Several organisations offer free, independent support. None of them require you to be in crisis to get in touch.
- GamCare: www.gamcare.org.uk , helpline 0808 8020 133
- BeGambleAware: www.begambleaware.org , helpline 0808 8020 133
- Gamblers Anonymous: www.gamblersanonymous.org.uk
- GamStop (self-exclusion across UK-licensed sites): www.gamstop.co.uk
These services are confidential and available around the clock.
Contact us
For self-exclusion requests or any question about your account controls, email us at [email protected] . Our support team is available 24 hours a day, seven days a week, and self-exclusion requests result in immediate account closure. For general queries, you can also reach us at [email protected] or through the live chat widget available on every page of the site.